Carrier Compliance Specialist

Job Description

The Carrier Compliance Specialist ensures that all transportation carriers meet safety, insurance, and regulatory standards before activation. This role involves vetting carriers, performing risk assessments, and managing compliance workflows.

General Tasks

• Manage daily compliance tickets in Zendesk and update statuses accordingly.
• Investigate new carriers for red flags such as identity theft or safety violations.
• Verify insurance policies ($1M Liability/$100K Cargo) and request COIs.
• Perform VIN validations and document findings in Aljex notes.

Required Tools & Systems

• Zendesk & Text Blaze (Ticketing & Communication)
• Aljex (Transportation Management System)
• MCP, Carrier411, Highway, & CarrierAssure (Compliance Vetting)