Call Centre Manager

We are looking for a professional and self motivated Call Center Manager that has experience in managing a team remotely

Qualification:

Degree BCom or Marketing management

Must have previous experience managing a call centre, min 4 years

Requirements:

• Very strong leader, especially in sales management
• Running a call center of between 10 and 20 staff members remotely
• Team player
• Must be billingual in English and Afrikaans plus all other languages will be a benefit to you
• Must understand how to sell a service not a product
• Training will be provided
• Must have uncapped Wi-Fi at home plus your own laptop and desktop computer

Skiils:

• Excellent communication skills in both verbal and written format.
• Advanced excel skills - management reports
• Managing a team of call center agents
• Doing interviews with new staff
• Must be able to train new...