Call Centre Administrator

Tracker requires the services of a pro‑active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.

Responsibilities

• Managing the courier process at Head‑office
• Compilation of weigh‑bills for Finance
• Submitting purchase orders for courier timeously
• Quality control, receiving and distribution of parcels daily
• Arrange and train back‑up to the role when it is required
• Communication to impacted parties regarding change in process
• Manage and issue approved incentives via the electronic rewards program.
• Request and manage monthly incentive budget allocation per Department.
• Procurement Support: Ordering supplies and managing vendor payments.
• Reconciliation of credit card spending.
• Keeping...