Call Center Supervisor

The Call Center Supervisor is responsible for organizing and directing the daily activities of a tech support call center operation, ensuring consistent service quality and sales results.

Duties and Responsibilities

• Manage and direct the daily activities and long‑term success of Representatives through coaching, training, development, and performance management.
• Assign tasks, follow up, answer questions, and give instructions as needed to meet customer needs.
• Drive sales, operational, and customer‑service metrics by motivating Representatives, holding them accountable, and providing consistent feedback.
• Demonstrate an understanding of sales behaviors, resources, and customer‑service best practices.
• Ensure Representatives are knowledgeable about our Connected Home product and use the “Serve, Solve, Sell” approach in every interaction.
• Use data to develop action plans for the team to drive sales and operational perfo...