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Call Center Supervisor - Mental Health

ProPivotal

Framingham, Massachusetts, United States Full-time July 21, 2026
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Vacancy Description

Call Center Supervisor - Mental Health

We are seeking a compassionate and composed individual to supervise weekend operations for a mental health lifeline. This critical role involves supporting vulnerable callers, guiding frontline staff, and ensuring a high standard of care during emotionally intense conversations. Candidates must be able to compartmentalize effectively, maintaining composure while handling sensitive issues. This is an ideal opportunity for someone with experience in call center leadership and a desire to make a meaningful impact.

Job Details:

  • Pay Rate: $22.00/hour
  • Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM

    • Key Responsibilities:

  • De-escalate challenging calls and provide crisis intervention as needed
  • Supervise and support Call Takers during shifts, offering real-time guidance and feedback
  • Maintain clear documentation and escalate serious concerns per prot...

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    Vacancy Details

    Location Framingham, Massachusetts
    Country United States
    Type Full-time
    Category Supervisors of Office and Administrative Support Workers
    Posted July 21, 2026

    About ProPivotal

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    ProPivotal

    Framingham, United States

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