Call Center Outbound Team Lead

Job Details

Description

Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach, Virginia

Job Summary

The Call Center Team Lead position is responsible for helping provide support to a team of call center agents. This position will work in conjunction with the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions. This role will not have direct oversight of any positions but will be required to step in as in a supervisor capacity should the Outbound Team Supervisor not be available. This role will work within our Virginia Beach, Virginia office location.

This role is best suited for applicants with a strong background in phone sales who have an interest in accelerating their career and pursuing sales management opportunities. Applicants must ...