Branch Manager

This position will be responsible for the following 4 Key Performance Areas:

1. MANAGING CPT DEPOT
2. MANAGE & OVER SEE OPERATIONS & STAFF
3. MANAGE VEHICLES MAINTENANCE & REPAIRS
4. CUSTOMER VISITS EXISTING & NEW CLIENTS

KEY PERFORMANCE AREA

(RESPONSIBILITIES)

MEASURE | KPI

(WHAT SUCCESS LOOKS LIKE)

Financial Responsibilities

• RATES NEGOTIATIONS FOR POTENTIAL CLIENTS
• MANAGE BRANCH COSTS
• MAINTENANCE QUOTES & COMPARRISONS
• CASH CLIENTS’ QUOTES & COLLECTIONS EX CPT
• MANAGEMENT OVERTIME & COSTS
• MANAGEMENT OF CASUALS & COSTS

Customer Responsibilities

• SOURCING NEW CUSTOMERS
• GENERAL CUSTOMER SERVICES QUERIES- EMAIL- WHATS APP-TELEPHONICALLY
• REPORTING ON VOLUMES & KPI’S
• ENSURING OPERATIONS RUN SMOOTHLY DAY TO DAY
• CUSTOMER VISITS AS AND WHEN REQUIRED

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