BPO Service Delivery Manager — Operational Excellence

A global consulting firm is seeking a BPO Service Delivery Operations Manager in San Nicolas, Philippines. The role requires extensive experience in business process outsourcing and leadership, particularly in Voice, Email, and Chat operations. Responsibilities include executing projects, managing service delivery, and addressing performance issues. Candidates should demonstrate strong communication skills and a proven track record in optimizing delivery targets. This is a full-time position aimed at mid-senior level professionals.
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