Booking agent

Main responsibilities

Booking management and relationship with participants

• Manage participants' accommodation requests.
• Respond to specific requests (modifications, special requests, reminders).
• Propose solutions adapted to each customer profile, in relation to the available offer.
• Issue commercial proposals according to the project.

Project monitoring and internal coordination

• Manage contracts, conditions, and offers in internal tools (Manage, Mantra).
• Ensure the correct integration of the data into the system.
• Coordinate with hotels to ensure availability, rate consistency and conditions.

Billing and administrative follow-up

• Draft reservation contracts.
• Follow‑up of payments and billing of services provided.
• Transmit the necessary information to the finance team and ensure the traceability of exchanges.

Tracking customer sat...