Billing Support Analyst

Responsibilities

• Serve as a liaison between clients and the Finance Department for billing-related inquiries.
• Pull and distribute invoices and account statements as requested.
• Respond to client questions related to their invoices and escalation complex issues when needed.
• Manage website pop‑ups and mass communications for past due accounts.
• Perform other duties as assigned to support other members of the Implementation Team.

Requirements

• Strong written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Comfortable working across client-facing and operational/system-based tasks.
• Flexible, self‑directed worker with the ability to follow processes and escalation appropriately.
• Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook, with elevated Excel knowledge preferred.
• Experience with Netsuite a...