Billing Process Analyst

Billing Analyst

Singtel is Asia's leading communications technology group with presence in 21 countries across Asia, Australia, and Africa. We are launching a new Shared Services Centre in Kuala Lumpur. The Billing Analyst role is responsible for ensuring timely and accurate resolution of all customer billing-related inquiries and disputes.

Key responsibilities include:

• Resolve billing disputes – manage enquiries and disputes end‑to‑end within SLA.
• Verify adjustments – review and validate billing adjustments to ensure correctness.
• Analyze root causes – identify billing process failures and provide feedback to prevent future issues.
• Manage high‑value adjustments – complete memos for adjustments and obtain approvals when required.
• Coordinate across teams – work with many teams to successfully close requests.
• Communicate effectively – present facts to justify corrective actions, adjustments, and accoun...