Bilingual Customer Service Representative

Montreal, Canada

Full-time work: Shifts between 6:00 AM and 12:00 midnight, 5 days on, 2 days off; weekend availability required, minimum 40 hours per week.

Responsibilities

• Providing correct and updated information to customer inquiries on the status of their shipment, transit times, products, procedures, etc. for any shipments being delivered to domestic residential destinations
• Listening for and documenting any customer complaints while providing feedback to the customer as to follow up/procedures
• Directing customer to appropriate department when required
• Completing all necessary forms relative to customer service
• Decision quality: Requires the ability to synthesize many options and quickly make decisions

Benefits

• $19/hour (same rate during training)
• Paid learning and development training program.
• Co...