Bilingual Customer Service Lead — Strategy & Mentorship

Teleperformance in Bayan Lepas, Malaysia is seeking a Customer Service Team Lead to provide mentorship and guidance to the customer service team. The role involves leading a high-performing team, establishing team goals, and delivering strategic projects through analysis and global collaboration. Candidates should have a Bachelor's degree, proficiency in Cantonese and English, and at least 2 years of people management experience. This position offers an opportunity to enhance user experience and drive team success.
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