Vacancy Description
Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.
Key Responsibilities
Handle inbound customer calls using a dialer system to address account questions and service needs
Clearly and accurately explain auto finance information to customers in a professional manner
Research, resolve, and document customer inquiries and issues using internal systems
Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
Prep...
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