Bilingual Client Services Representative

Empower clients at Consolidated Credit Counseling Services of Canada as a Bilingual Client Services Representative in North York, Toronto. Use your bilingual skills to improve client experiences.
This role focuses on assisting clients and creditors regarding consumer credit and personal finance issues. You will communicate through phone calls, chats, and emails, helping clients to lower their payments and interest rates effectively. Your engagement will make a significant difference in their financial journeys.
Key Responsibilities:
• Clarify account information for clients over various channels
• Resolve issues related to client inquiries promptly
• Send tailored educational resources to clients
• Follow up on delinquencies, refunds, and payments
• Complete tasks assigned by the Supervisor efficiently
Requirements:
• High School diploma or equivalent
• Proficient in English and French communication
• Strong knowledge of PC systems and MS Office
• Ab...