Bilingual Call Center Supervisor

The Bilingual Call Center Supervisor is responsible for overseeing the day‑to‑day activities of new graduate staff and ensuring they deliver spoken language interpretation services in accordance with TransPerfect Connect standards.

Responsibilities

• Provide the highest level of customer service by effectively supervising a cadre of well‑trained interpreter customer service agents.
• Ensure the team abides by ethical practices and TPC standards observed during interpreting encounters.
• Assure compliance to internal and external policies and procedures.
• Develop, recommend, and implement measures to improve productivity, performance, quality, and the team’s career path.
• Communicate policy updates and company information through team meetings, huddles, and one‑on‑one development sessions.
• Ensure all interpreter customer service agents meet key performance indicators and manage performance.
• Assist in research and a...