Bi developer / data warehouse developer

BI Developer / Data Warehouse Developer

Location: Hybrid (On-site + Remote) Umhlanga
Reporting to: Data Engineer / Head of Data & Analytics

About the Role

We are seeking a strong BI Developer / Data Warehouse Developer to design, build, and maintain scalable data and reporting solutions within a fast‑paced call centre environment. You will transform high-volume operational data into meaningful insights through advanced BI development, data modelling, and automation.

Key Responsibilities Design and maintain data warehouse structures and dimensional models (star/snowflake schemas) Develop and optimise ETL/ELT pipelines across multiple systems (CRM, dialers, telephony, HR, etc.) Build and enhance BI dashboards and reports for key KPIs (AHT, SLA, productivity, conversions, campaign performance) Automate reporting processes and improve data workflows for efficiency Ensure data accuracy, integrity, consistency, and performance across platforms Enable real‑time and near...