Vacancy Description
Job Overview:
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
- Experience in program communication and program management.
- Communication skills a must, PowerPoint, Visio, structured program updates.
- Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
- Knowledge of CTI, LAN/WAN communications and VXML knowledge.
- Experience with configu...
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