ATM Ops L1 Support Analyst

This role is responsible for running the day-to-day operations of the technology platform. Key activities include Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, and Associate Support. The position requires effective communication with internal business Operations teams to manage ATM production failure scenarios and incident tickets.

• Experience in customer service and phone support.


• IT experience with incident management.


• Technical support, Helpdesk, ATM servicing, or electronic banking operational experience.


• Excellent verbal/written communication and organizational skills.


• Ability to navigate multiple applications simultaneously, including the Client Office Suite.


• Experience in troubleshooting to maintain network stability.


• Prior...