Associate Service Consultant

Job Overview:

We are seeking a dedicated and experienced Associate Service Consultant to join our team. In this role, you will work in a call center environment, handling approximately 30 to 40 inbound calls per day from Financial Advisors, their assistants, and LPL internal Service Associates. You will also make outbound calls as necessary to resolve issues related to Overlay Service and Operations.
 
Responsibilities:

Handle inbound and outbound calls from Financial Advisors, their assistants, and LPL internal Service Associates. 

Maintain up-to-date knowledge of Overlay Service products (GWP, MWP, OMP, PWP, and SMA), explain their differences, and guide users through LPL Financial processes. 

Provide exceptional customer service, you'll accurately process requests, support internal partners, and clearly communicate solutions. 

Proactively seek help, escalate issues when necessary, and efficiently resolve problems during calls.