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Associate Manager (Data Operation / Client Operation)

NielsenIQ

Shanghai, Shanghai, China Full-time June 05, 2026
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Vacancy Description

Job Description

Purpose of the job:

Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.

Accountabilities:

  • Ensure regular execution of the BAU deliverables maintenance and delivery to clients
  • Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
  • Coordinate with BAU on post-production and pre-delivery checks for clients
  • Act upon the incident management process according to the formalized process and RACI
  • Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which is A...

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    Vacancy Details

    Location Shanghai, Shanghai
    Country China
    Type Full-time
    Category Mathematical Science Occupations
    Posted June 05, 2026

    About NielsenIQ

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    NielsenIQ

    Shanghai, China

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