Associate Manager Client Technology

Description

: Associate Manager – L1 Monitoring Operations
About the Role
We are looking for a dynamic and technically grounded Associate Manager to lead our L1 Monitoring Operations team. This is a dual-hat role that demands the right balance of people leadership and hands-on technical acumen. You will be responsible for managing a team of Monitoring Engineers who are at the frontline of our operations — monitoring alerts, triaging incidents, and taking proactive actions to prevent potential client impact across our infrastructure landscape.
If you are someone who thrives in a 24x7 environment, leads with empathy, thinks methodically about problems, and has a solid technical foundation in Windows infrastructure and IT Operations — we want to hear from you.
What You Will Do
🔹 Team Leadership & People Management
Directly lead, coach, and mentor a team of 10+ Monitoring Analysts, fostering a high-performance, motivated, and accountable culture...