Associate Manager, Case Management

Title: Associate Manager, Case Management

Employee Working Location: Partially Virtual / Hybrid (SK, Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Associate Manager is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and communicate day to day team priorities ensuring the team understands their scope of work and tasks are completed on time, efficiently and to quality standards. They are often the first point of contact for client escalations as they are responsible for ensuring quality...