Vacancy Description
Responsibilities
- Provide technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organization (e.g., desktop/laptop computers, printers, scanners and Smart Phones) and software such as Microsoft Office and emails.
- Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
- Support service request and incident management to provide quality end-user services.
- Perform ad-hoc root cause analysis and problem resolution.
- Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
- Develop checklists for typical problems.
- Assist his/her immediate supervisor in the definition methods for issue resolution and prevention.
- Perform other duties as assigned.
- Diploma ...
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