Associate Director

Strategic Purpose & Scope

As the Senior Manager, Human Intelligence in Manila, you serve as the senior strategic architect for the company’s largest global delivery hub. You are responsible for the strategic design and scalability of the Manila operation, defining a roadmap that aligns human intelligence capabilities with global product expansion.

You will hold budgetary accountability for the Manila operation, ensuring that the center delivers high-scale operational efficiency and meets rigorous performance targets without compromising quality. You are responsible for the commercial health of the operation, optimizing unit economics while maintaining the sophisticated strategic insight required to drive the business forward.

While your primary focus is leading the Resolver service line, you will operate at a high strategic level within the broader Kroll environment. You are expected to navigate this dual-identity, ensuring that Resolver’s unique human-i...