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Associate, Desktop Support

SMBC Group

Toronto, Ontario, Canada Full Time March 23, 2026
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Vacancy Description

Overview

A Desktop Support Associate plays a crucial role in ensuring the smooth operation of Bank’s IT infrastructure and user level IT equipment. The role is also responsible to ensure smooth onboarding and offboarding of users and to support technology recovery and resilience planning. Primary Responsibilities are:

  • Technical Support / User Assistance: Provide first-level support for hardware, software, and network issues.

  • Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.

  • Installation & Configuration: Set up new hardware and software, including operating systems and applications.

  • Maintenance: Perform routine maintenance tasks like updates, vulnerability remediations and system checks.

  • Documentation: Maintain records of issues, solutions, asset management and inventory.

    • Key Accountabilities...

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    Vacancy Details

    Location Toronto, Ontario
    Country Canada
    Type Full Time
    Category Computer Occupations
    Posted March 23, 2026

    About SMBC Group

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    SMBC Group

    Toronto, Canada

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