Vacancy Description
About the job Associate Customer Engineer
Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of company's ICT services.
Key Performance Areas
- Attend IT incidents and requests.
- Setting up of users machines.
- Configure new equipment.
- Adopt proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
- Escalate problems to Senior Officer: Technology Support where necessary.
Provide Desktop Support
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Mult...
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