Assistant Manager Training

Designation - Assistant Training Manager.

Location - Chennai

Candidates into International Banking customer service can apply.

Relocation candidates can also apply.

Designs training & test modules based on needs.

· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.

· Resolves issues pertaining to process knowledge with clients.

· Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.

· Conducts interviews & coordinates with HR for recruiting trainers / trainees.

· Ensure 100% adherence on client driven SOP & BEST T&D compliance.

· Prepare Trainers through TTT/ Platform skills certification.

· Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.

· Coordinates with all stakeholders to ensure New Hire training process runs ...