Vacancy Description
SUMMARY:
Experienced Assistant Lodge Manager | Guest Relations, Operations & Team Leadership POSITION INFO:
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assisting the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team activities. <...
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