Assistant Engineer - L1 Support (DS/EZ)

Create user accounts and configure access rights in accordance with company policies

Ensure that users have the necessary permissions to access required systems and resources

Prepare, provision, and test laptops, ensuring they are equipped with the necessary software, security patches, and user‑specific configurations

Install and configure essential applications such as office productivity tools and any specialized software relevant to the user's role

Collaborate closely with users to address inquiries and effectively coordinate all onboarding activities

Manage user‑raised tickets, ensuring timely responses and resolutions

Provide level 1 support by assisting with user inquiries, technical troubleshooting, and other technical challenges, and escalating issues to higher‑level support as needed

Prep...