Asia Pacific Service Desk Analyst

About the job Asia Pacific Service Desk Analyst

• 3+ Years experience in a help desk and/or call center environment.
• 3+ years equivalent work experience in an IT technology environment.
• 3+ Years of working knowledge of MS Office Suites and MS Windows Operating Systems.
• Degree in Computer Science (CS), Management Information Systems (MIS) or equivalent training and experience.
• Strong verbal and written communication skills.
• Experience in interpreting end user computing problems and documenting these in a CMDB and/or ITSM system.
• Ability to follow written procedures and security guidelines.
• Strong customer service orientated mindset and experience with managing and dealing with challenging and/or difficult situations.
• Experience with analysing/troubleshooting IT problems and coming up with solutions.
• ITIL Foundation Certification.
• Experience with Service Now or similar IT workflow man...