Applied AI Engineer - LLM & NLP

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

What you will be doing

• Train, fine-tune, evaluate, and improve NLP, speech-to-text, and LLM-based models used in production environments
• Work hands-on with chatbots, summarisation, and language understanding features, including retrieval-augmented generation (RAG) and vector-based retrieval systems
• Design and run mod...