Vacancy Description
Roles & Responsibilities Key Responsibilities 1. Application Support
- Provide first-level support for application-related issues.
- Troubleshoot and resolve technical problems promptly.
- Escalate complex issues to higher-level support or development teams as needed.
- Perform regular maintenance tasks such as updates, patches, and backups. And code changes
- Deploy and test application in DEV and UAT before deploy to prod
- Ensure applications are running efficiently and securely.
- Assist end-users with application-related queries and issues.
- Provide basic training and guidance on application usage.
- Document common issues and solutions for future reference.
- Track and manage incidents using a ticketing system.
- Ensure timely resolution of incide...
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