Vacancy Description
Are you passionate about delivering exceptional IT support that keeps a global manufacturing organization running smoothly? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
What you will be doing
As a key part of the IS SAP Application Support team, you'll create impact by ensuring critical business applications remain available and performant, directly enabling Grundfos employees worldwide to deliver on our mission of pioneering solutions to the water and climate challenges.
Your main responsibilities include
- Handle incidents and service requests via ServiceNow, ensuring resolution within agreed service levels
- Provide clear verbal and written guidance to end users on system functionalities and troubleshooting
- Implement standard changes and elevate complex tickets to 2nd and 3rd level support teams
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