Vacancy Description
L1/L2 Job Description and Daily Support/New Project Mode
The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems. This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams. The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.
Responsibilities
- Incident Management: Receive, triage, and resolve L1/L2 modules.
- System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.
- Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.
- User Support: Assist end-users with basic SAP system inquiries and provide training when needed.
Qualifications & Skills
- Experience: 1-3 years of experience in SAP su...
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