Vacancy Description
Overview
Providing application delivery support to meet business need global/regional based.
Key Objective
- Providing application delivery support to meet business need global/regional based.
- Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
- Design and implementation of support processes using ITIL best practices.
- Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Responsibilities
- Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required. <...
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