Vacancy Description
Skills
- ServiceNow Modules Familiarity (ITSM)
- Reporting and Dashboard Creation
- Data analysis/visualization
- Key performance Indicator Development
Key Responsibilities
- Develop and maintain ServiceNow Performance Analytics solutions, including scorecards,breakdowns,and time-series visualizations.
- Design and build interactive dashboards and reports tomonitorperformance and support businessobjectives.
- Analyze datatoidentifytrends, patterns, and performance gaps within various ServiceNow modules.
- Define and set up thresholds,targets, and alerts to provide real-time visibility and predictive forecasts.
- Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
- Ensure data integrity,governance, and adherence to best practices for scalability and accuracy.
- Communicate findingsa...
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