Analyst, Quality & Insights

The Quality Analyst is responsible for analyzing quality data to identify trends, insights, and opportunities for improvement across customer experience, compliance, and performance. This role ensures the integrity of quality reporting and supports AI‑enabled quality initiatives by validating outputs, monitoring anomalies, and translating results into actionable insights for leadership and operational partners.

Job Responsibilities

• Analyze quality evaluation data (manual and AI‑generated) to identify trends, patterns, risks, and improvement opportunities.
• Validate data accuracy and integrity across quality reporting platforms and dashboards.
• Monitor AI‑driven quality outputs and escalate anomalies or inconsistencies.
• Build and maintain quality reports, scorecards, and dashboards for leadership visibility.
• Prepare summaries, presentations, and insights to support operational and strategic decision‑making.
• Support ca...