Analyst Programmer

Job Description

Years of Experience 4–6 years of relevant experience in business analysis for CRM, case management, or enterprise platforms.

Key Responsibilities

• Engage stakeholders to gather and clarify business, functional, and operational requirements for Salesforce CRM.
• Produce user stories, business requirements, process maps, functional specifications, field mappings, and acceptance criteria.
• Analyse current and future-state workflows covering customer service, case handling, operational processes, and knowledge support.
• Support requirement definition for integrated processes involving customer data, case data, portal interactions, and supporting systems.
• The architecture document shows Salesforce CRM integrating with systems such as Master Database Management system, MySkillsFuture etc.
• Support UAT preparation, test scenario design, defect clarification, and business validation.
• A...