Vacancy Description
Job Description:
Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.Basic Qualifications
Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject....
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