AM Trainer Gurgaon

Role Summary:

We are looking for a dynamic VNA & Process Trainer who will be responsible for delivering training on Voice & Accent (VNA) and process-related modules to enhance communication effectiveness and operational efficiency.

Key Responsibilities:

• Conduct Voice & Accent (VNA) training sessions for new hires and existing employees

• Deliver process training aligned with business requirements

• Assess trainees through regular evaluations, mock sessions, and feedback

• Identify training needs and customize modules accordingly

• Monitor performance and provide coaching to improve quality and productivity

• Collaborate with operations and quality teams to ensure training effectiveness

• Maintain training re...