Agent Customer Service

Job Description

Customer Support: Present a professional and courteous attitude when engaging with customers.

Recognise when a customer’s query requires escalation and facilitate through established protocols while remaining the primary contact from engagement to resolution.

Minimise repeat contact for administrative purposes while ensuring contracts, payment receipting, and application processes are followed accurately and step by step.

Maintain time attendance, professional attire, and company-approved greetings.

Direct escalations to appropriate parties with complete information while retaining ownership of the query until resolution.

Submit accurate contracts, process payments as per agreed procedures, and ensure detailed notes are recorded in the CRM system.

Knowledge and Fulfilment of Customer Contracts

Understand policies and procedures for customer contracts, move‑ins, move‑outs, payments, and suspension ...