Agency Maintenance Manager

Manager – Assurance, Risk & Compliance – Santam Broker Solutions (SBS) Risk & Governance team. Based in Cape Town offices.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

1. Productivity, Performance & Team Management
   • Develop, implement, and maintain productivity and performance management frameworks.
   • Establish and track performance baselines (individual and team).
   • Monitor, analyse, and report on SLA achievement and turnaround times.
   • Identify performance gaps and implement targeted corrective and developmental actions.
   • Ensure accountability, consistent standards, and effective supervision across the team.
2. Operational Oversight of Intermediary Onboarding & Data Maintenance
   • Oversee end‑to‑end onboarding of intermediaries across all Santam distribution channels.
   • Ensure ongoing maintenance of intermediary data, including quality, accuracy, and compliance.
   ...