Aftersales Training Manager

PURPOSE / DETAILS OF THE JOB

Mission & Main Objectives

• Define propose implement and maximize NMEF (Nissan Middle East) Aftersales training strategy.
• Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality.
• Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience.
• Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business.
• Lead oversee and guide NSC training activities to ensure alignment with NMEF business strategies.

Main tasks and responsibilities (Including team management if any):

• Technical Training
  • Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP) and ensure each NSC has suitably qualified trainers to deliver local training.
  • Localise update and deliver new model tech...