Accounts Receivable (AR) Call Centre | AR Callers | Voice Freshers

Job Description

• (Training will be provided for freshers)

  • Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

  • Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

  • Record after-call actions and perform post call analysis for the claim follow-up

  • Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact

  • Provide accurate product/ service information to ...