Account Success Representative

Account Success Representative
This position coordinates and executes proactive outbound call and email programs to ensure successful customer onboarding, account setup, and long-term satisfaction. The Account Success Representative (ASR) verifies that new and existing customers are properly set up, fully understand the value of their ScentAir products and services, and resolves any uncovered issues that may impact account success.

This role serves as a key customer advocate, re-energizing the customer experience through clear communication, sound judgment, and timely follow-up. The ASR acts in both the customer’s and the company’s best interests to drive early retention, account optimization, and long-term customer value, supporting overall company goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES