Account Delivery Manager

Build and establish strong, long-lasting relationships with assigned customer at tactical and strategic levels across regions.
Accountable for overall business: Revenue, Total Contract Value, Gross Profit.
Accountable for account growth, up-selling and cross-selling into assigned account.
Provide guidance to A-end sales manager and (Deputy) SDM in ensuring differentiated Customer Experience and excellent Customer Satisfaction for the client.
Accountable for proposals and quotations submission in collaboration with other departments.
Accountable for negotiation of better terms and renewal of master service agreements.
Ensure compliance that all contracts are supported with a customer purchase order.
Lead on all customer engagement and key initiatives.
Strategic planning to improve client results.
Accountable for overall account governance, ensuring the strategic, tactical and operational levels are mapped and engaged accordingly from both assign...