311 Business Analyst

IS3 is in search of a Business Analyst who will be responsible for requirements elicitation. They will act as a liaison between the Business, Development, Testing and Support teams and provide insight into technical designs, verify test conditions and assist with User Acceptance Testing and Demonstrations for NYC311 system.



SCOPE OF SERVICES

The NYC311 program manages, enhances and supports the City of New York's incident-oriented Customer Service Management System (CSMS). CSMS is used to provide many vital functions, which are essential in supporting the City's response to crises, and more commonly other urgent matters such as serving the public and handling all requests for government and non-emergency services, connecting residents, business owners, and visitors with the information and people who can help them best.



NYC311 is an established program with a regular team structure and release cadence. Work is planned quarterly, and a d...