2nd-Line IT Service Desk & Operations Engineer

A technology solutions provider in Manila is seeking a Service Desk Operations Engineer to provide Level 2 technical support for IT services. The role involves troubleshooting hardware and software issues, monitoring system performance, and implementing ITIL best practices to enhance service delivery. Ideal candidates should have a Bachelor's degree in a related field and 2-4 years of relevant experience. They should also be proficient with ITSM tools and possess a strong understanding of IT operations.
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