Care Coordinator (1 Year Relevant Experience Required)

We’re looking for a compassionate, organised, and proactive Patient Care Manager to join EPIA, a boutique fertility and reproductive medicine clinic in Green Park, New Delhi. At EPIA, we believe every patient deserves a dedicated guide throughout their fertility journey. As the Patient Care Manager, you’ll be the primary point of contact from the first enquiry through consultations, treatment coordination, and follow-up, ensuring every patient feels informed, supported, and cared for. Key Responsibilities Respond to patient enquiries via phone, WhatsApp, and email Coordinate consultations, investigations, and treatment journeys Guide patients through fertility treatment plans in collaboration with the clinical team Ensure timely follow-up and nurture prospective patients Coordinate with doctors, embryologists, and front office teams Collect patient feedback, reviews, and testimonials Maintain accurate CRM records and track patient journeys Deliver an exceptional patient experience at e...